The family continues to grow. Our company has just reached another expansion milestone with the acquisition of a new dealership. We always aim to offer optimal service to the most people we can. That’s why we are expanding with the purchase of a dealership in the Laurentians, the Val-David Mazda.
Today we are one of Québec’s biggest independent dealerships. We deliver over 3,000 vehicles annually without ever compromising our core values. We are a company that cares about people and puts customers first.
The COVID-19 pandemic brought a number of challenges for us as business owners, but the upside was that we could offer the public fully online sales. Customers could now shop for the vehicle of their choice from the comfort of their homes. They could even have their vehicle dropped off at their home thanks to our new mobile office.
Following a request from the City of Laval, we were no longer able to operate our auto repair shop and used vehicle dealership due to our high customer traffic. We decided to follow our dream and buy a building to make Québec’s biggest warehouse. We worked for over a year setting up and constructing what is now Entrepôt Auto Durocher. We were tremendously proud to open it in 2014.
Our online customer service launched. Relying on our creativity, we became pioneers by setting up a specialized web client team to serve our customers and respond to their questions.
Investing in technology is important to us. We became the first dealer to invest in a new technology tool that allows us to position ourselves on the market with the best prices and run quick price comparisons with our competitors. It also provides a way to monitor our inventory and ensure we are optimally positioned.
After completing our studies, my sister Marie-Claude and I (Dominique) decided to join the family business. While working in a family business comes with its own set of challenges, we sincerely believe that our individual strengths are what have allowed us to grow our company to where it is now. We have made every effort to make sure we grew over time. We dreamed of becoming one of the biggest players in the automotive industry and had to work tirelessly to get there. We made great strides and successfully adapted over the years. Working with us truly requires an incredible ability to adapt as we are always taking on new challenges to drive growth.
We acquired a new building a few minutes away from our auto repair shop, customizing it for used vehicle sales. We quickly found our position on the market.
Vehicle sales started. Around 20 used vehicles were now for sale, breathing new life into the company. To operate this new division, we had to expand the auto repair workshop and build a functional office where we could welcome our customers. We also had to learn about the auto sales trade. Our parents quickly realized that the lot wasn’t big enough to serve our growing clientele.
The company was founded by our grandfather, Paul-Émile Durocher, under the name Garage Durocher et Fils. A respected businessman in Laval, he decided to open an auto repair shop with his son and our father, Robert Durocher, who took over the business a few years later. Robert’s astute ideas for the business allowed him to successfully achieve his well-planned projects.